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Frequently Asked Questions

I ordered 2 items, why did I only receive one? 

When you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you! 

What does Being Processed mean? 

We have received your order and are checking and are preparing your order for shipment. If your order has been processing for more than two days, then the time is out of stock and we are awaiting the arrival of more. 

I placed an order but I didn't receive a confirmation email...what's going on?

Kindly check your SPAM folder to see if your confirmation email was sent there. 

Oh no, I messed up my shipping address! Can I change it? 

If this happens to you, just email us as soon as you can and we will able care of it. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

I don't have a tracking number, when will I get it?

You will get a tracking number once your order has shipped and you will get an email when your order ships! 

But wait, my tracking number doesn't work...are you guys a scam.

No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the tracking site. Thank you for ordering from Item Hunters

What’s your refund/exchange policy? 

If there’s something wrong with your order (wrong product, defective product, etc.), return it to us within 15 days of delivery and we’ll be happy to issue a refund or replacement.


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